Terms of Use
Terms of Use
These Terms of Use govern your access to and use of COMPLEXIBLE SOLUTIONS LIMITED, available at navicode.online, and any purchase of navigation codes, retrofit-related services, digital products, or related automotive services offered through the website.
By using our website, placing an order, making a payment, or using our services, you agree to these Terms of Use and our Privacy Policy.
1. Company Information
The website and services are operated by COMPLEXIBLE SOLUTIONS LIMITED (“Company”, “we”, “us”, or “our”). Reg.No: 80717003 Business address: Suites 2202-03, 22/F, Tower 1, The Gateway, Harbour City, Hong Kong. Support email: [email protected] Website: navicode.online
2. Our Products and Services
We provide digital and automotive-related services for Mercedes-Benz vehicles, including but not limited to:
- navigation map activation codes;
- region-specific navigation codes;
- VIN-based or vehicle-specific digital activation services;
- retrofit consultation, preparation, coding, and activation support;
- remote diagnostic, coding, or retrofit-related support services;
- related digital files, instructions, and customer support.
Navigation codes and certain digital products are generated or supplied based on vehicle information provided by the customer. These products are usually vehicle-specific, region-specific, version-specific, and/or custom-generated.
3. Independent Service Provider
navicode.online is an independent service provider.
We are not affiliated with, endorsed by, sponsored by, or officially connected with Mercedes-Benz Group AG, Mercedes-Benz, Daimler, or any other vehicle manufacturer, unless expressly stated otherwise.
All trademarks, logos, vehicle names, model names, and brand references belong to their respective owners. Any references are used only to identify vehicle compatibility and the scope of services.
4. Customer Responsibility for Correct Information
Important: You are responsible for checking and providing correct vehicle and order information before placing an order.
This includes, where applicable:
- VIN;
- vehicle model;
- model year;
- head unit type;
- navigation system type;
- map version;
- region;
- country;
- email address;
- any other information requested during checkout or by our support team.
Navigation codes and retrofit-related services may not work if incorrect, incomplete, outdated, or incompatible information is provided.
We are not responsible for failed activation, failed installation, incompatibility, delay, or inability to complete a service caused by customer-provided incorrect information.
Before purchasing a navigation code, you must verify that your vehicle and map update require an activation code and that the requested code matches your vehicle, region, head unit, and map version.
If you are unsure, you must contact us before placing an order.
5. Compatibility and Technical Limitations
Some services depend on technical factors outside our control, including but not limited to:
- vehicle hardware;
- vehicle software version;
- factory licenses;
- previous coding;
- regional restrictions;
- aftermarket parts;
- missing retrofit components;
- incorrect installation;
- low battery voltage;
- unstable internet connection;
- manufacturer-side limitations.
We do not guarantee that a requested navigation code, activation, coding, or retrofit result will be available or technically possible for every vehicle configuration.
If compatibility is uncertain, you should request a compatibility check before purchase.
6. Delivery and Fulfillment Policy
Navigation codes and digital products are delivered electronically. No physical shipping is provided unless expressly stated on the product page.
Delivery may be made by:
- email;
- customer account dashboard;
- website order page;
- downloadable file;
- direct message from our support team.
Automated navigation code delivery is usually immediate or completed within a short period after successful payment.
Orders requiring manual verification, manual code generation, retrofit review, or support intervention may take up to 24 hours.
If additional information is required from you, the delivery timeframe begins only after we receive the required information.
7. Immediate Processing of Digital Orders
By placing an order for a navigation code or other digital product, you request immediate processing, generation, and delivery of the digital product.
Where permitted by applicable law, you acknowledge that once processing, generation, delivery, or service performance has started, cancellation or refund rights may be limited as described in these Terms of Use.
This does not affect any mandatory consumer rights that cannot be excluded under applicable law.
8. Refund, Return, and Cancellation Policy
Summary: Navigation codes are custom digital products generated or supplied for specific vehicle details. Refunds are available where the code does not work due to our error or where we are unable to provide the paid service for reasons within our control.
Refunds are not available where the issue is caused by incorrect customer-provided information, vehicle incompatibility, or failure to follow instructions.
8.1 Digital Navigation Codes
Navigation codes are digital, custom, and vehicle-specific products.
Once a code has been generated, displayed, sent, or otherwise delivered, the order is considered fulfilled.
A refund, replacement code, or correction may be available if:
- the delivered code does not activate the compatible navigation system;
- the failure is caused by an error on our side;
- we supplied an incorrect code despite receiving correct vehicle and map information from you;
- we are unable to generate or deliver the purchased code for reasons within our control;
- a refund is required under applicable consumer protection law.
Before issuing a refund, we may ask you to provide reasonable evidence of the issue, such as:
- photos;
- screenshots;
- video;
- VIN confirmation;
- map version;
- region;
- head unit information;
- error messages;
- proof that the code was entered correctly.
Where possible, we may first attempt to fix the issue by checking the order details, providing instructions, correcting an error, or issuing a replacement code.
If the problem was caused by our error and cannot be corrected within a reasonable time, we will issue a full or partial refund, as appropriate.
8.2 Non-Refundable Navigation Code Situations
Unless required by applicable law, refunds will not be issued where:
- you provided an incorrect VIN, map version, region, country, head unit, NTG version, email address, or other required information;
- you purchased a code for an incompatible vehicle, region, navigation system, or map version;
- you did not verify compatibility before purchase;
- you purchased a code before confirming that your vehicle actually requests an activation code;
- you entered the code incorrectly or failed to follow the provided instructions;
- the vehicle has missing hardware, unsupported software, previous modifications, damaged components, or non-original retrofit parts;
- activation fails because of third-party software, manufacturer restrictions, regional restrictions, or vehicle-side issues outside our control;
- the code was correctly generated for the information you provided, but you later discovered that the information was wrong;
- you changed your mind after the code was generated or delivered;
- the code has already been used, activated, disclosed, copied, or made available to you.
8.3 Customer Duty to Check Details Before Payment
By placing an order, you confirm that you have checked all required vehicle, map, and region information and that the information submitted is accurate.
You also acknowledge that the code may be generated specifically for the information you provide and may not be reusable, transferable, or refundable if that information is incorrect.
8.4 Right of Withdrawal for Digital Content
If you are a consumer in a jurisdiction that grants a statutory cooling-off or withdrawal period for online purchases, your rights remain protected to the extent required by applicable law.
However, where permitted by law, by requesting immediate delivery or generation of a custom digital navigation code during the statutory withdrawal period, you expressly consent to the immediate supply of the digital content and acknowledge that you may lose your right to cancel the order once code generation, processing, or delivery has begun.
This does not affect your statutory rights if the digital product is faulty, incorrectly supplied due to our error, or not delivered for reasons within our control.
8.5 Retrofit Services
Retrofit services may include consultation, preparation, coding, activation, compatibility checks, or other service-based work related to vehicle retrofit projects.
If a retrofit service has not been provided due to our fault, and no meaningful work, preparation, digital delivery, consultation, coding, you are entitled to a full refund of the amount paid for that service.
If the retrofit service cannot be completed due to reasons within our control after work has started, we may offer, depending on the circumstances:
- a corrected or repeated service attempt;
- a partial refund reflecting the undelivered part of the service;
- a full refund if the service was not provided in any meaningful way and the failure was caused by us.
8.6 Non-Refundable Retrofit Service Situations
Unless required by applicable law, retrofit service payments are not refundable where the service cannot be completed because of:
- incorrect or incomplete information provided by you;
- missing, damaged, incompatible, or incorrectly installed vehicle hardware;
- aftermarket parts, non-original parts, or previous modifications;
- vehicle software, region, or factory restrictions outside our control;
- your failure to attend a scheduled remote session;
- lack of required cables, tools, software, internet connection, or battery support;
- your refusal or inability to follow reasonable technical instructions;
- work already performed, consultation already provided, or digital materials already delivered.
8.7 Cancellation Before Work Starts
You may request cancellation by contacting us at [email protected].
For navigation codes, cancellation is only possible before code generation, processing, or delivery begins.
For retrofit services, cancellation is only possible before we begin preparation, consultation, coding, remote work, or other service performance.
If we receive your cancellation request before any work, processing, code generation, or delivery begins, we will issue a full refund.
8.8 Refund Request Process
To request a refund, contact us at [email protected] within 14 days after purchase and include:
- order number;
- email address used for purchase;
- VIN or relevant vehicle information;
- map version, region, and head unit information, where applicable;
- clear description of the issue;
- photos, screenshots, videos, or error messages showing the problem.
We will review refund requests in good faith and respond within 5 business days.
8.9 Refund Method
Approved refunds will normally be returned to the original payment method used at checkout.
Processing times may depend on the payment provider, card issuer, bank, or payment method.
8.10 Chargebacks and Payment Disputes
If you have a problem with an order, you agree to contact us first so we can attempt to resolve the issue.
We reserve the right to provide order records, delivery logs, customer communications, checkout consent records, compatibility information, and evidence of service fulfillment to payment processors, banks, and card networks in response to payment disputes or chargebacks.
9. Payments
Payments are processed by third-party payment providers, including Stripe.
We do not store full card numbers on our own servers.
By placing an order, you authorize us and our payment processor to charge your selected payment method for the products or services purchased.
10. Remote Services and Customer Cooperation
Remote retrofit, coding, diagnostic, or support services may require your cooperation, including:
- stable internet connection;
- compatible diagnostic interface;
- required software;
- sufficient battery voltage;
- safe vehicle location;
- your presence during the session.
We may refuse, suspend, or reschedule a remote service if the required conditions are not met.
11. Prohibited Use
You must not use our products or services for unlawful purposes, theft, fraud, odometer manipulation, emissions defeat, safety-system circumvention, unauthorized access, reverse engineering, copying, resale, or misuse of our tools, codes, files, methods, or systems.
12. Intellectual Property
Our website, software, documentation, instructions, workflows, digital materials, service methods, and content are owned by us or licensed to us.
You may not copy, reproduce, distribute, resell, reverse engineer, or create derivative works from our products or services without our written permission.
13. Disclaimer
Our products and services are provided on an “as is” and “as available” basis to the maximum extent permitted by law.
We do not guarantee compatibility with every vehicle, software version, region, retrofit configuration, or navigation system.
Nothing in these Terms limits rights that cannot be excluded under applicable law, including mandatory consumer rights.
14. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of vehicle use, loss of data, failed updates, business interruption, loss of profits, or third-party claims.
To the maximum extent permitted by law, our total liability for any claim related to a product or service will not exceed the amount paid for the specific product or service giving rise to the claim.
15. Changes to These Terms
We may update these Terms from time to time.
The updated version will be posted on this page with a new “Last updated” date.
Continued use of the website or services after changes means you accept the updated Terms.
16. Contact Us
If you have questions about these Terms, your order, delivery, compatibility, or refund request, contact us:
Reg.No: 80717003
Email: [email protected]
Website: navicode.online
Business address: Suites 2202-03, 22/F, Tower 1, The Gateway, Harbour City, Hong Kong.