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NTG refers to the generation of the Mercedes-Benz multimedia and navigation system. The correct NTG version is important because map updates and activation codes depend on the system installed in the vehicle.
You can usually identify the system by checking the vehicle information, navigation settings, software information, or by providing your VIN to support. If you are not sure, send us your VIN.
The activation code is created for a specific vehicle. The VIN is required to generate the correct code for your car.
No. A valid VIN is required to generate a correct activation code for your vehicle.
You need your VIN, email address, device type, compatible map region, and map version. If you are not sure about any of these details, contact support before ordering.
No. The activation code must match the region supported by your vehicle and navigation system. Ordering a code for an incompatible region may result in the code not working.
If the wrong region is selected, the activation code may not be accepted by the vehicle. Please contact support before ordering if you are not sure which region fits your car.
If the selected map version does not match the update installed in the vehicle, the activation code may not work.
Usually no. The code is created for a specific vehicle, compatible region, and map version. A different map version may require a new activation code.
Do not guess. Send us your VIN and, if possible, a photo of the navigation or system information screen. We will help you identify the correct device type, region, and map version.
Map updates are usually downloaded using the appropriate Mercedes-Benz map download tool or another compatible method. You will need a computer, internet connection, and a suitable USB drive or storage device.
Use a good-quality USB drive with enough storage capacity for the map update. Large map regions may require 64 GB or more.
The installation time depends on the vehicle system, map region, and update size. It may take from several minutes to more than an hour.
It is recommended not to turn off the vehicle or remove the USB drive during the update. Make sure the vehicle has stable power throughout the installation.
Yes, you can drive your car while the maps are being installed.
Check that the VIN, device type, compatible region, and map version are correct. Also make sure the code was entered exactly as provided. If the issue continues, contact support with a photo of the error message.
This error usually means that the activation code does not match the vehicle, device type, compatible map region, or map version. Contact support and provide your order details and a photo of the error.
No. A map update and activation code do not activate Apple CarPlay, Android Auto, or other vehicle features.
Region changes depend on the vehicle, navigation system, and software compatibility. Please contact support before ordering if you want to use a different region.
The code is delivered after payment and order processing. Delivery time may depend on the selected system, region, and whether additional verification is needed. It usually takes up to 5 minutes.
First check your Spam, Junk, or Promotions folder. If you still cannot find the email, contact support and provide your VIN, order email, and order details.
Contact support as soon as possible and provide your VIN and order details. If the order has not yet been completed, we may be able to correct the email address.
The activation code is generated using the details you provide. Incorrect VIN, device type, compatible region, or map version may result in a code that cannot be used.
You can contact support through the Contact page on the website or by using the email address shown on the website.